Returns & Exchanges

At ROUGH., we stand by the quality of our craftsmanship, but we understand if a fit isn't right. We offer a 30-day window for returns and exchanges on all items in their original, unworn condition with tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in the original ROUGH. packaging and securely attach the pre-paid shipping label provided via email.

3

Ship It Back

Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until the return is processed.

4

Quality Check & Refund

Once our warehouse team inspects the garment, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing